Take down a clone of your store
Found a clone of your store? Recon can report it for you. A clone is a copy of your store on another web address.
Take it down
- In Recon, open the clone.
- Click Take it down.
Our team checks the site first. Then we report it, follow up, and tell you when it’s offline.
The first time, you agree to let Recon send reports in your name. Recon fills in your details from Shopify. Check them, then agree.
What it costs
- Pro: every takedown is included.
- Free: $15 per takedown, added to your Shopify bill. The first time, you approve billing in Shopify. We charge only when our team starts the takedown.
See the plans at https://apps.shopify.com/recon-bot.
What we send
| When | What we send |
|---|---|
| After our team checks it | Reports to the registrar, the host and browser blocklists |
| Day 3, if still online | A copyright (DMCA) notice to the host |
| Day 7 | A follow-up to each company we emailed |
We stop when the site goes offline. The case shows each step.
Lookalikes that use your name
A lookalike is a site with a name like your store’s. If a live lookalike uses your store’s name, it also has Take it down. We report it to the registrar and the host as a trademark complaint.
Replies
Companies reply to takedowns@recon.bot. We answer routine replies. We forward anything that needs your decision, such as a counter-notice or a legal claim.
Stop a takedown
On the case, click Stop this takedown. Reports already sent stay sent.
Your own sites
If a site is yours, click It’s my site on its case. Recon won’t flag it again.
On Pro, you can list your other domains before Recon finds them. Open Settings, go to Done-for-you takedowns, and add each one. Recon never reports these.
To withdraw your agreement, use Withdraw agreement in the same place, or email support@recon.bot.
Send the reports yourself
On any case, click Or send the reports yourself. See Report a clone of your store.
What we can’t promise
Recon doesn’t remove sites. The registrar, host or browser company decides, and some take weeks.
Related articles
- Review a clone case: check the evidence.
- What happens after you report a clone: what each status means.